Cancellation Policy

Cancellation Policy: If not cancelled 60 days prior to occupancy there is no refund during High Season unless the property can be rebooked for the same rate and time. If property can be rented under these conditions 80% of the payment made will be refunded. For Low Season, more than 45 days notice, 80% of payment made will be refunded. Less than 45 days notice –no payment is refunded. No shows, late arrivals, change in number of persons, and early departures after arrival are non-refundable. FORD REAL ESTATE VACATION RENTALS strongly suggests Guest purchase travel insurance to cover costs in the event you are forced to cancel.

Complaints and Maintenance: Every effort is made to keep all villas and their inventories in working order. In case of a maintenance problem, staff may enter your villa to perform any repairs as necessary. We will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment will be made for unforeseen mechanical failures such as the supply of electricity, water, pool filtration systems, air conditioning, telephone, cable or satellite tv, appliances, etc. It is the Guest’s obligation to report any problems or damage IMMEDIATELY. No refunds will be granted unless there is a problem which cannot be cured within 24 hours, or which causes the Guest extreme and undue discomfort or serious inconvenience. We advise guests to bring cell phones as our island phone system is antiquated and unreliable. Check with your stateside service provider to insure your cell phone is programmed for service in the USVI. (Note, most of our villas have long distance restrictions on the phone, a credit or calling card must be used.)

Ford Real Estate Vacation Rentals - Donna Ford

Physical Address: 2006 Eastern Suburb Ste 3 Christiansted, St. Croix 00820 Mailing Address: PO Box 26160 GBS - St. Croix, USVI Virgin Islands 00824-2160 Phone: (340) 778-8782 or (800-496-7379) Email: donnaford.fordrealestate@gmail.com